Once your order ships, you’ll receive a tracking number by email. You can track your package using our Track Order page.

Yes. Do not use this device if you have:

• A pacemaker or implanted electronic device
• Serious heart rhythm issues
• Metal or plastic implants in the relief area
• Open wounds or skin ulcers
• Sensory loss or cognitive impairments
• Are pregnant, postpartum (within 60 days), or an infant
  

Avoid use on the heart, both sides of the neck, face, throat, or directly on spine.

If you have any medical concerns, please consult a healthcare professional before use.

Yes! We offer free international shipping to many countries worldwide. Availability may vary depending on your location, and delivery times can differ based on customs and local carrier processing.

Once your order has been processed and shipped, you can expect:

United States: 8–14 business days

Canada, UK, Europe: 7–12 business days

Australia & New Zealand: 8–15 business days

Other Supported Regions: 10–20 business days

Delivery times may vary depending on your region and local customs processing.

We offer a 30-day return window for unused items in original condition. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with your order number, a brief description, and clear photos of the issue. We will send a replacement or issue a full refund at no extra cost.

To start a return, email us at:
lumacustomerhelp@gmail.com